RENÉ ALEXANDER
RENÉ ALEXANDER
0
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Virtual Assistant - UX Design

IHG’s New Humanized VA Tool

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Enhances the pre-chat survey to best route the customer.

Enhances the pre-chat survey to
best route the customer.

Enhances VA and Live Chat to be seamless

Enhances VA and Live Chat to be seamless

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other goals?

other goals?

Save chat transcripts for
easy access in the future.

Enable chat transfer.

Provide Log-in Encouragement.

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Messaging platform is an important space for IHG.

Messaging platform is an important
space for IHG.